These Terms of Service are an agreement (the “Agreement”) between ARS NETWORK (M) SDN BHD (“ARS NETWORK”) and you (“Client” or “you” or “your”). This Agreement states the terms and conditions of your use of the products and services (the “Services”) made available by ARS NETWORK and the ars-network.com website. By using any of the Services, you agree to be bound by all of the terms and provisions of the Agreement.

Ownership

The owner of the payment method which is used for payment on the account is designated as the authorized owner of the account.

Third Party Providers

All transactions with third-party providers are solely between you and the individual provider. ARS NETWORK is not the agent, representative, trustee or fiduciary of you or the third-party provider in any transaction.

All discounts, promotions, and special third-party offers may be subject to additional restrictions and limitations by the third-party provider. All transactions with third-party providers are subject to the terms and conditions under which the provider agrees with you to provide goods or services. You should confirm the terms of any purchase and/or use of goods or services with the specific third party provider with whom you are dealing.

ARS NETWORK does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third-party provider. You undertake all transactions with these providers at your own risk. ARS NETWORK does not warrant the accuracy or completeness of any information regarding third-party providers.

Use of Service

All Services may only be used for lawful purposes. The laws of the United States of America apply to all Clients of ars-network.com. You agree to indemnify and hold harmless ARS NETWORK from any claims resulting from your use of ARS NETWORK Services. You represent and warrant to ARS NETWORK that you are 18 years of age or older. Any use of or access to the Services by anyone under 18 years of age is prohibited.

If you use the Services on behalf of another party, you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services.

Use of the ARS NETWORK Services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of another’s copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse@ars-network.com with the information pertaining to your claim.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.

Examples of unacceptable material on all Shared and Reseller servers include:

  • X IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • File Dump/Mirror Scripts (similar to Rapidshare)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Lottery/Gambling Sites
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to Warez/pirated/illegal content.
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com).

All of the files on our shared hosting accounts must pertain to your website(s). This space may only be used for web files, active emails, and content of Client Websites. ARS NETWORK shared hosting may not be used for massive file storage systems, or backup storage solutions (including media files, emails, or other data). You are not authorized to use ARS NETWORK for the hosting of download mirrors. You may have files for your clients/users/ to use; however, if your website is based around users downloading files, you will need to look obtain a VPS solution.

It is your responsibility to ensure that scripts/programs installed under your account are secure, and permissions of directories are set properly, regardless of installation method. When at all possible, you must set permissions on most directories to 755 or as restrictive as possible. Clients are responsible for all actions taken under their account. This includes the compromise of credentials such as Client name and password. You must use a secure password.

Solely for the purpose of providing the Services, you hereby grant to ARS NETWORK the right and license to access, store and use any content provided by you, and to remove all or any portion of such content if you violate the provisions of the ARS NETWORK Service Agreement or this Agreement.

ARS NETWORK may from time to time, and at any time, monitor your use of the Services to ensure your compliance with the provisions of this Agreement.

Payment

ARS NETWORK provides subscription-based services that renew automatically on a recurring basis to prevent any disruption of said services.

Payment for all non-hourly services is due and payable in advance of the time in which said services are provided. Payment for all hourly services is due and payable on the first (1st) of every month for the usage of the service for the previous month.

Using payment information for Credit Card or PayPal at the time checkout will store that information on file for future use.

All invoices will be paid automatically using the payment information stored on file with ARS NETWORK, such as Credit Card or PayPal. This would include invoices for new orders, renewal of existing services, hourly service usage, invoices created from the Client Area, and fees of any kind.

Listed fees for ARS NETWORK services do not include any sales, use, revenue, excise, or other taxes imposed by any taxing authority. Any non-hourly service with an invoice that is outstanding for more than twenty-one (21) days may be terminated. All services billed on an hourly rate must be paid for within seven (7) days of their due date or risk suspension. Any hourly service that is unpaid beyond fourteen (14) days will be terminated.

Zero Tolerance Spam Policy

ARS NETWORK has zero tolerance for Clients sending unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam. Any Client who sends out spam will have such Client’s account terminated, and may be terminated without notice. ARS NETWORK also reserve the right to charge Clients who engage in spam mailing a consulting fee of $250 per hour for any remedial actions that ARS NETWORK elects to take in the event that, as a result of a Client’s activities, ARS NETWORK servers or IP space are placed in any third-party mail filtering software or black hole lists. ARS NETWORK also reserves the right to require all client’s requesting more than 32 IP addresses to pay a deposit of up to $250 in order to be allowed to send emails. The deposit will be refunded at cancellation time, as long as no spam complaints have been received.

Transfers

Our Support Engineers will make every effort to assist you with the move of your website or server to us. Transfers are provided as a courtesy service, and ARS NETWORK does not make any guarantees regarding the possibility, prospect, or time required to complete a transfer of accounts. Every hosting company is structured differently, and some hosting platforms retain data in an inconsistent or proprietary configuration, which may result in migration attempts being immensely difficult and possibly impossible to migrate partial or all account data. In certain situations, we may not be able to provide you the assistance in the transferring of data from a previous hosting provider. In no event shall ARS NETWORK be held liable for any lost or missing data or files resulting from a transfer to or from ARS NETWORK. You are solely responsible for backing up your data in all circumstances.

Backups and Data Loss

Your use of ARS NETWORK Services is at your sole risk. ARS NETWORK servers are setup with RAID to constantly mirror all data to a second disk. ARS NETWORK is not responsible for files and/or data stored on ARS NETWORK servers. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on ARS NETWORK servers.

ARS NETWORK Backup Service

Your use of ARS NETWORK’ Backup Service includes the fee associated with ARS NETWORK setting up your initial backup service, as well as all support requests you may put in related to your backups service. It is your responsibility to ensure the integrity of your backups. ARS NETWORK assumes no liability related to the validity, and or integrity of the data contained within your backups. You are responsible for notifying ARS NETWORK, should you believe there is a problem with your backups.

Refunds

ARS NETWORK allows for a refund of Shared services if canceled within the first thirty (30) days of purchase or a refund of our Server offerings if canceled within the first fourteen (14) Days of purchase. Provided that it is the first service on the account, the following services would be considered Shared and would qualify for a refund if canceled within thirty (30) days of purchase: Shared Hosting, Business Hosting, Reseller Hosting, VPN (Virtual Private Network) Hosting, Shoutcast Hosting, and related add-ons. Provided that it is the first service on the account, the following Servers would qualify for a refund if canceled within fourteen (14) days of purchase: Managed Cloud Servers, Unmanaged Cloud Servers, Dedicated Servers, and server related add-ons. In order to receive a refund, such refund must be requested in a ticket from the Client within 14 days (14) after cancellation has been completed. Clients who receive a Domain Name with purchase of their Shared or Business Hosting will still qualify for a refund, however, the cost of the Domain Name will be deducted from such refund. ARS NETWORK reserves the right to refuse refunds to Clients who are using ARS NETWORK servers for any kind of cryptocurrency mining (Example: Bitcoin). ARS NETWORK also reserves the right to refuse refunds to Clients who have received abuse complaints during their use of the service.

Products And Services That Are Not Eligible For Refunds

The following products and services are nonrefundable and would not be covered under our Money Back Policy: Domains, Software Licenses, SSL’s, Services Performed, IP Addresses, Product Upgrades, and any services or products that are Billed on an hourly basis.

Payment Methods That Are Not Eligible For Refunds

Payments made using Cryptocurrency and Skrill as the payment method are not eligible for refunds.

Unlimited Hosting Policy

ARS NETWORK will allocate Clients an unlimited amount of disk space and bandwidth. The unlimited disk space and bandwidth may only be used to store and transfer files relevant to the website(s) being hosted. If a Client causes continuous server or service interruptions under their current plan, then they will be asked to upgrade to a more powerful plan (Business, VPS, or Dedicated). In these extreme cases, the client will be notified of the need to upgrade. We will NEVER terminate a Client’s account, and we will only suspend accounts in the most extreme circumstances (in the event of causing the server to crash), or if the client has not contacted us after we send out warning emails of the abuse.

Abuse Towards ARS NETWORK

At ARS NETWORK, Clients are treated with respect. In return, ARS NETWORK expects an equal level of respect from their Clients. If ARS NETWORK feels that a Client is being disrespectful or demeaning towards any staff member, the Client may be asked to move to a new hosting provider. That Client will then be given one week (7 days) to move to a new host. After this time period, ARS NETWORK reserves the right to completely remove/terminate the Client’s account. The Client will not be entitled to any refunds. However, refunds may be issued for advanced payments if ARS NETWORK chooses to do so.

Promotion Code Usage

Any Client caught signing up with multiple accounts to take advantage of our promotion code offers will have their accounts merged, suspended, and billed for the full amount that would be due had the Client not created multiple accounts to take advantage of offers more than once. The accounts will not be unsuspended until the amount due is paid in full.

Client’s who take advantage of a lifetime recurring promotion, are entitled to the usage of said promotion for the lifetime of the product it was originally applied to, any downgrades or upgrades will remove the promotion from the client’s product.

Affiliate Abuse

Any Client caught posting their coupon codes generated for affiliate payouts on public coupon code websites (such as RetailMeNot.com) will be promptly dropped from ARS NETWORK’ affiliate program. The appropriate use of ARS NETWORK affiliate code system is to either post the codes on your website which you own that promotes hosting. Anyone found to be using the ARS NETWORK brand name in promoting their affiliate offers (Example: Targeting Traffic For the Keyword “ARS NETWORK Coupon Codes”), will have those affiliates removed from their account. The purpose of our affiliate program is to gain new customers we would have otherwise not had the opportunity to meet. Attempting to profit from customers who are already looking for ARS NETWORK, is not how the program is intended to function.

Server Abuse/Customer Abuse

Any attempted attack against any ARS NETWORK server and/or Client being hosted by ARS NETWORK will result in automatic termination of the offending account with no refund including, but not limited to, no refunds for advanced payments, and a permanent banning of the offending Client.

Violation of ARS NETWORK Service Agreement

Failure to fully comply with the ARS NETWORK Service Agreement or this Agreement may result in an immediate suspension and/or terminated without any refund. There will be no refunds for payments made in advance. ARS NETWORK Clients must adhere to their ARS NETWORK Service Agreement and with this Agreement. If a Client is uncertain about the terms of the ARS NETWORK Service Agreement or this Agreement, or has any other questions about these Agreements, they should contact ARS NETWORK via the ARS NETWORK support portal (client area) for clarification.

ARS NETWORK reserves the right to remove/suspend any account without notice of the ARS NETWORK Service Agreement or this Agreement is violated. If a Client violates the ARS NETWORK Service Agreement or this Agreement, ARS NETWORK will either give the Client warning, if ARS NETWORK so chooses, or immediately terminate/delete Client’s account. No warning is required.

Price/Plan Changes

The amount a Client pays for hosting will never increase from the date of purchase, unless ARS NETWORK incurs undue costs associated with providing the service. In this event ARS NETWORK will provide all affected clients a minimum of 30 days notice. ARS NETWORK reserves the right to change prices listed on .

Changes to the Agreement or the Services

ARS NETWORK may modify, add, or delete portions of this Agreement at any time. ARS NETWORK will post a notice on the ARS NETWORK website for a period of 30 days before the effective date of any such change. Thereafter, your use any of the Services shall constitute agreement to such change.

ARS NETWORK may modify, change, or discontinue any aspect of the Services at any time.

Cancellations

All cancellation requests must be submitted in the client area and confirmed in the ticket that is generated from this action. Attempting to cancel through any other form of contact, method, or actions taken with third parties would not be considered a valid cancellation request.

Services that are not correctly canceled through the process outlined above will remain active. Failure to complete the cancellation process before the next billing cycle begins will result in your being automatically billed for the service’s renewal, for which refunds will not be given.

ARS NETWORK only offers immediate cancellations, and requests to cancel at a future date would not be considered a valid cancellation request and will not be completed. All cancellations once confirmed, are processed immediately; resulting in the service and data stored being purged from our systems. Please ensure you have full backups of all of your data prior to completing the cancellation process.

ARS NETWORK does not charge late fees, however, if a service is paid for late, the next due date for the service will not be adjusted. If a Client has multiple services with ARS NETWORK, failure to pay one of their active services without a proper cancellation may result in their other active service’s suspension due to the account having an outstanding invoice. ARS NETWORK will send several reminders and warnings prior to this action given the severity of full account suspension.

Custom Dedicated Cluster Solutions must have cancellation request received at least 14 days prior to the next bill being due, failure to provide written cancellation before this deadline, will result in automatic renewal.

Termination

ARS NETWORK may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; or (iii) as otherwise specified in this Agreement. In such event, ARS NETWORK shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.

Upon termination of the services for any reason, user content, user websites, and other data will be deleted.

Account Credit

All account credits are tied to the account on which they were originally added. Account credits will not be refunded back to the Client.

Chargebacks and Disputes

In the event that we are notified that a chargeback or other payment dispute is filed, your account will automatically be placed on hold. Resulting in suspension for all active services on your account, and the risk of termination should the dispute not be immediately resolved. Resolving a chargeback would include providing proof of ownership for the payment method used, repaying any disputed transaction(s), and paying a $250.00 penalty fee per transaction that has been disputed.

Failure to do this will result in the termination of the service(s) on the account as well as the account remaining on hold, preventing any new orders or purchases from being completed.

Threatening to chargeback in any communication with ARS NETWORK, can at ARS NETWORK sole discretion result in permanent account closure.

Reseller Web Hosting Agreement

This Agreement applies to Client’s Services as well. All content hosted on any ARS NETWORK server is subject to this Agreement.

White Label Reseller Provisions

The free domain, and WHMCS license that is granted with all white label reseller accounts, are only active while the white label reseller account is active. Cancellation of the white label reseller account, shall result in forfeiture of the domain and of the WHMCS license.

ARS NETWORK VPN DMCA

ARS NETWORK does not condone the use of our Services to facilitate copyright infringement. ARS NETWORK respects and abides by U.S. copyright laws including the requirements of the DMCA. ARS NETWORK implements an automated virtual private network (VPN) service. Our service is fully automated and we do not log our user’s activities. We do not in any way select the recipients our users transmit to or the material our users access while using our service. We do not store, access, or modify any content that our users access while using our service. ARS NETWORK VPN service qualifies as a provider of transitory digital network communications under 17 U.S.C. A 512(a) of the Copyright Act. As we do not store any content accessed by our users, we are unable to delete any such content that may be infringing. Because we do not log our Clients activities in order to protect and respect their privacy, we are unable to identify particular users that may be infringing the lawful copyrights of others. To the extent ARS NETWORK can, ARS NETWORK will do its best to assist copyright owners and their agents that report copyright infringement by a Client that is using ARS NETWORK Services. However, before investigating any report of copyright infringement, ARS NETWORK requires the copyright owner or its authorized agent to give ARS NETWORK a valid and complete DMCA takedown notice if the copyright owner wishes to report what it believes is infringing activity by a third-party using ARS NETWORK VPN Services. If a copyright owner is unsure whether content on the ARS NETWORK network infringes the owner’s copyright, then ARS NETWORK requests that the owner please first contact an attorney. Please deliver notices to ARS NETWORK designated DMCA Agent.

Disclosure to Law Enforcement

ARS NETWORK may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. ARS NETWORK will cooperate fully with law enforcement agencies.

ARS NETWORK Proprietary Content

Except for content provided by Client, all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (“ARS NETWORK Content”), are the property of ARS NETWORK. ARS NETWORK Content may not be used, modified, copied, distributed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. Client may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any ARS NETWORK Content.

Prohibited Persons

The U.S. Department of the Treasury, through the Office of Foreign Assets Control (“OFAC”), prohibits U.S. companies from engaging in certain commercial activities with certain sanctioned countries (each a “Sanctioned Country”) and certain individuals, organizations or entities, including without limitation, certain “Specially Designated Nationals” (“SDN”) listed by OFAC. If you are located in a Sanctioned Country or if you are listed as an SDN, you are prohibited from registering for or using the Services. In addition, you may not use any ARS NETWORK Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country.

HIPAA

ARS NETWORK is not “HIPAA compliant.” You are solely responsible for any required compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. ARS NETWORK does not control or monitor the information or data you store on, or transmit through, the Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act (“HIPAA”). Customers requiring secure storage of “protected health information” as defined under HIPAA are expressly prohibited from using the Services for such purposes. You agree that ARS NETWORK is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA.

Disclaimer

ARS NETWORK shall not be responsible for any damages a Client’s business may suffer. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by ARS NETWORK and its Clients. ARS NETWORK makes NO WARRANTIES of any kind, expressed or implied for Services provided. ARS NETWORK makes NO WARRANTIES of MERCHANTABILITY or FITNESS for a particular purpose.

IN NO EVENT WILL ARS NETWORK ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF ARS NETWORK IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notwithstanding anything to the contrary contained herein, ARS NETWORK LIABILITY to you, or any party claiming through you, FOR ANY CAUSE whatsoever, and regardless of the form of the action, is LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO ARS NETWORK FOR THE SERVICES IN THE THREE (THREE) MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.

Arbitration

By using the Services, you hereby submit to the exclusive jurisdiction of the American Arbitration Association (“AAA”) in connection with any dispute relating to, concerning or arising out of this Agreement. The arbitration will be conducted before a single arbitrator chosen by ARS NETWORK and will be held at the AAA location chosen by ARS NETWORK in Oklahoma. Payment of all filing, administrative and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this paragraph. In the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, ARS NETWORK will pay as much of your filing, administrative, and arbitrator fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitration before the AAA shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of others. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this paragraph. All decisions rendered by the arbitrator will be binding and final. The arbitrator’s award is final and binding on all parties. The arbitrator’s authority to resolve and make written awards is limited to claims between you and ARS NETWORK alone. Claims may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. If you initiate litigation or any other proceeding against ARS NETWORK in violation of this paragraph, you agree to pay ARS NETWORK’ reasonable costs and attorneys’ fees incurred in connection with ARS NETWORK enforcement of this paragraph.

Governing Law; Jurisdiction

Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based on an alleged tort, shall be governed by the internal laws of the State of Oklahoma, without regard to conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Entire Agreement

This Agreement, including documents incorporated herein by reference or otherwise referred to herein, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement and such other agreements constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.

 

ARS-Network.com is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.

In addition, ARS-Network.com will not send you emails you have not agreed to receive. We may periodically send you emails announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.

No Sharing Policy

ARS-Network.com will never sell, rent, lease, or exchange your personal information with other organizations. ARS-Network.com assures you that the identity of all who contact us through this website will be kept confidential.

Security

ARS-Network.com is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

ARS-Network.com uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol, when collecting or transferring sensitive data, such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted ARS-Network.com employees who have been specially trained in processing this information.

Information We Collect From Our Users

Service Sign-up, User Information:

  • Any information provided prior to any registration process, i.e. your email address
  • Any information provided during any registration processes, such as your name, company name, phone number, email address, billing address, credit card information, geographic location, or payment information when you call, email, or contact us for support or otherwise when you use our products and/or services.
  • Payment information that you have provided to us when purchasing products or services, including credit card data.

Website visits, support, and use of services:

  • IP address
  • Browser type and version
  • Geographic location
  • Pages you have viewed
  • How you reached our Services
  • Any links clicked on to leave our Services
  • Whenever you update your information
  • Communication with our Organization
  • Whenever you order new services
  • Metadata about your use of our Services
  • Any issues you encounter requiring our support’s assistance
  • Device information of your connection to our website
  • Any telephone conversations with our staff, which we may monitor or record
  • This data is stored in a variety of means within our infrastructure, such as system log files, databases, and analytics systems

What We Do With Your Information

Once provided, we may use your Personally Identifiable Information in a variety of ways including, but not limited to:

  • To provide you with service communications such as invoice reminders, order confirmations, purchased product login details, and customer service messages
  • Provide responses to your e-mail or online requests for products, services, support, or information
  • Personalize and improve your usability of our websites
  • To help better and optimize the performance of Services
  • To communicate with you
  • Understand and analyze your use of our services
  • Identification and prevention of fraud

Personal Information Retention

ARS-Network.com retains personal information we collect from you, when we have an ongoing legitimate business need in doing so. This includes, but not limited to: providing you with requested services, to comply with applicable legal, tax or accounting requirements.

When there is no ongoing legitimate business reason to retain your personal information, we will either delete or anonymize the information.

Your Rights

If you are a resident of the European Economic Area (“EEA”), the following data protection rights pertain to you:

If you wish to access, correct, update, or request deletion of your personal information, you may do so at any time by emailing privacy@ars-network.com with your request.

You have the right to be aware if we process personal information about you, and the right to access data we hold about you and information about how we use this data.

You may request that we remove the personal information we have about you for the following reasons:<=

  • You believe that it is no longer necessary to hold your personal information
  • You wish to withdraw your consent to process your personal information
  • You no longer wish to receive marketing, or for us to use your data
  • You believe that your data is being processed unlawfully

Please ensure that you provide as many details as possible in your reasoning for your request, to assist us in the determination of your erasure request.

You may object to the processing of your personal information, ask for ARS NETWORK to restrict the processing of your personal information, or for the portability of your personal information. You may do so at any time by emailing privacy@ars-network.com with your request.

You have the right of opting-out of marketing communications sent by ARS NETWORK at any time, this can be achieved by clicking on the unsubscribe link in marketing emails sent to you. If you wish to opt-out of any other form of marketing, please email privacy@ars-network.com with your request.

You have the right to lodge a complaint to a data protection authority regarding the collection and use of your personal information, this can be achieved by contacting your local data protection authority.

Cookies

From time to time, we may send a “cookie” to your computer. A cookie is a small piece of data sent to your browser from a Web server and stored on your computer’s hard drive. A cookie cannot read data off your hard drive or read cookie files created by other websites.

Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of websites you have visited (i.e. eCommerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many websites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other websites may be diminished and some features may not work as intended.

Children’s Online Policy

We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 16. We encourage you to become involved with your child’s access to the Internet and to our site in order to ensure that his or her privacy is well protected.

To read more about online safety and how to become more involved with your child’s online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.

Billing Policy

We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.

Return Policy

See our Guarantees page for our return guarantees.

Account Policy

ARS-Network.com reserves the right to deactivate or remove any user account provided by www.ars-network.com without notice if the user has provided wrong information or violated common Internet policies, or if the account has been inactive for more than 180 days.

Download License

Downloads are solely for personal, non-commercial use. Copies of a download can only be stored on computers or devices owned by the person or entity that purchased the download. Additional licenses of downloads can be purchased from www.ars-network.com.

Contacting Us

Please contact us if you have comments or questions about any of our policies or our website. For information about your payment or order, please contact us at +60 (3) 8320-8240. We are available by phone 24/7/365.

Our mailing address is:
Level 15, Dpulze
Lingkaran Cyber Point Timur
Cyber 12
63000 Cyberjaya, Selangor
Malaysia
+60 (3) 8320-8240

 

Data Request Policy

Data requests are solicitations for client account information for the purposes of legal proceedings such as criminal investigations. Our Data Request Policy is the protocol we have set in place that dictates how we to send us data as well as the possible actions we will take in response.

Information That Data Request Must Contain

  • i. Client name – first and last
  • ii. Client domain name
  • iii. The email address associated with client account
  • iv. The IP address associated with the domain name

We reserve the right to call for a copy of information proving the data request is connected to the subpoena and litigation. We are under no obligation to dispense data unless this information is included in the data request.

Contact Us Here to Submit Data Request

Address:

  • ARS NETWORK (M) SDN BHD
  • ATTN: Legal Department
  • Level 15, Dpulze
  • Lingkaran Cyber Point Timur
  • Cyber 12
  • 63000 Cyberjaya, Selangor
  • Malaysia

Phone:

  • +60 (3) 8320-8240

Email:

  • abuse@ars-network.com

Please resend your data request via mail if we have not replied to your emailed data response.

Data Request Categories

Examples of data requests are as follows:

  1. Court Ordered Search Warrant
  2. Subpoenas
  3. Preservation Requests
    1. The data that preservation requests must contain is as follows:

      1. Either proof of pending law proceedings listed on a signed letterhead from law enforcement agency or proper credentials identifying the agency investigating the legal matter.
      2. An authentic phone number and email address to respond to.
      3. Proper credentials identifying client account
      4. Proof that agency is lawfully moving forward in attaining legal consent to receive the information from ARS Network
  4. Court Ordered legal procedures
  5. Emergency Requests: Such requests are called for when severe injury or death are impending. ARS Network will only dispense information if we think it is vital we respond immediately to avoid such injury or death.
  6. Court Ordered procedures requiring MLAT with the Malaysia.

Dispensed Data

  1. Content: We will only dispense client content in the event we receive an authentic search warrant from an individual possessing proper jurisdiction.
  2. Non-Content: Below is a list of some of the non-content data we can dispense:
    1. Client name
    2. Email address associated with client account
    3. Client account billing details
    4. IP logs
    5. The time and date when the client account was first generated

Client Notification

We will always notify our clients if their information has been requested with the exception of a court order or statute forbidding us from doing so.

Potential Data Request Payments

We are entitled to charge a fee for time-consuming or difficult data requests and to charge a reimbursement fee for a request. Please see our Privacy Policy for details regarding our policies about how we manage client data.